Welcome!

Elec2go is a small, family run business operating out of NSW but serving customers all over Australia and world-wide. The proprietor, has extensive e-trade experience and has now reigned in his talents to channel his skills into this new venture.

To all our new and existing customers, thank you for visiting our site and be assured of excellent service. Please feel free to contact us anytime and we welcome any comments regarding our business operation from your perspective.

Our ever expanding catalogue will be up-dated as a new line of products is introduced. If you would like to be alerted to any new products please register for mailings and newsletters.

email enquiries to info@elec2go.com.au

email orders to sales@elec2go.com.au

Secure Shopping Policy

At elec2go.com.au we are committed to protecting your information. To ensure your information is safely guarded we use "Ezimerchant" which is a Thawte Secure Site using Secure Sockets Layer (SSL) technology. When giving your credit card number, name, address etc. SSL encrypts this information.

Details of any kind will not be divulged to any third party and and your credit card details are used for payment purposes only.

Refund or Exchange Policy

WARRANTY INFO

Customers in Australia.

The complete kit and shipping is covered by a 30-day warranty. The 30 days starts from the time the shipment is received by the customer. 37 days will be given from the ship time for packages that are shipped in a way that is not track able.

Elec2go will repair or replace defective component and pay replacement-shipping cost to the customer. Shipping to Elec2go is the customer’s responsibility, however costs or reimbursements to the customer will happen if after the device has been received and is tested faulty by reasons not contained in the warranty-voiding list below and the shipment method is pre-arranged. Elec2go will not pay for next day, second day or similar shipping methods or use of any shipping agent other than Australia Post. The customer must insure the package to cover 100% replacement cost. Elec2go will not be responsible for lost shipments.

International customers (outside Australia)

The complete kit is covered by a 30-day warranty. The 30 days starts from the time the shipment is received. 37 days will be given from the ship time for packages that are shipped in a way that is not track able.

Elec2go will repair or replace defective component(s). Shipping to Elec2go is the customer’s responsibility. The customer must insure the package to cover 100% replacement cost. Elec2go will not be responsible for lost shipments. Depending on the customer’s location Elec2go may reimburse or credit the customers shipping costs. This is hard to guarantee due to the fact that shipping costs can exceed the value of the part or entire kit. Elec2go will work with the customer to help with any problems.

The warranty on any of our products is void if any of the following applies.

Ø Removing the lamination sheet.

Ø Trimming and or damage to the lamination sheet.

Ø Trying to or removing the cable or damage to the hot seal protecting the cable to EL sheet connection.

Ø Cutting the EL connection cable shorter than 2 inches.

Ø Bending the EL sheet causing a crease. Or (in the case of A4 EL panel) tighter than a 4” (100 mm) radius.

Ø Running the Inverter at any voltage above the stated maximum listed in this document.

Ø Running inverter without any EL application connected.

Ø Using a power board or unregulated wall adapter.

Ø Power surges.