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Welcome!
Elec2go is a small, family run business operating out of NSW but serving
customers all over Australia and world-wide. The proprietor, has extensive
e-trade experience and has now reigned in his talents to channel his skills into
this new venture.
To all our new and existing customers, thank you for visiting our site and be
assured of excellent service. Please feel free to contact us anytime
and we welcome any comments regarding our business operation from your
perspective.
Our ever expanding catalogue will be up-dated as a new line of products is
introduced. If you would like to be alerted to any new products please
register for mailings and newsletters.
email enquiries to
info@elec2go.com.au
email orders to
sales@elec2go.com.au
Secure
Shopping Policy
At
elec2go.com.au
we are committed to protecting your information. To ensure your information is
safely guarded we use "Ezimerchant" which is a Thawte
Secure Site using Secure Sockets Layer (SSL) technology. When giving
your credit card number, name, address etc. SSL encrypts this information.
Details of any kind will not be divulged to
any third party and and your credit card details are used for payment purposes
only.

Refund or Exchange Policy
WARRANTY INFO
Customers in Australia.
The complete kit and shipping is covered by a
30-day warranty. The 30 days starts from the time the shipment is received by
the customer. 37 days will be given from the ship time for packages that are
shipped in a way that is not track able.
Elec2go
will repair or replace defective component and pay replacement-shipping cost to
the customer. Shipping to Elec2go
is the customer’s responsibility, however costs or reimbursements to the
customer will happen if after the device has been received and is tested faulty
by reasons not contained in the warranty-voiding list below and the shipment
method is pre-arranged. Elec2go will not pay for next day, second day or similar
shipping methods or use of any shipping agent other than Australia Post. The
customer must insure the package to cover 100% replacement cost.
Elec2go
will not be responsible for lost shipments.
International
customers (outside Australia)
The complete kit is covered by a 30-day
warranty. The 30 days starts from the time the shipment is received. 37 days
will be given from the ship time for packages that are shipped in a way that is
not track able.
Elec2go
will repair or replace defective component(s). Shipping to
Elec2go
is the customer’s responsibility. The customer must insure the package to cover
100% replacement cost. Elec2go
will not be responsible for lost shipments. Depending on the customer’s location
Elec2go
may reimburse or credit the customers
shipping costs. This is hard to guarantee due to the fact that shipping costs
can exceed the value of the part or entire kit.
Elec2go
will work with the customer to help with any problems.
The warranty on any of our
products is void if any of the following applies.
Ø
Removing the lamination sheet.
Ø
Trimming and or damage to the
lamination sheet.
Ø
Trying to or removing the cable or damage to the hot seal
protecting the cable to EL sheet connection.
Ø
Cutting the EL connection cable shorter than 2 inches.
Ø
Bending the EL sheet causing a crease. Or (in the case of A4 EL
panel) tighter than a 4” (100 mm) radius.
Ø
Running the Inverter at any voltage above the stated maximum
listed in this document.
Ø
Running inverter without any EL application connected.
Ø
Using a power board or unregulated wall adapter.
Ø
Power surges.
Ø
Excess
exposure to moisture. Getting wet
Ø
Trimming or cutting of EL wire
Ø
Trimming,
cutting or rejoining of EL wire or any lead wires.
Ø
Opening inverter casing
Ø
Exposure of any inverter to
temperatures higher than 30 degrees Celcius.

Secure ecommerce shopping cart software and credit card processing provided by ezimerchant
Payment Methods
- Direct bank deposit
- Australian Cheque (please allow clearance time)
- Australia Post Money Order (please no international money order)
- Credit card via Paypal or Paymate
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