Welcome!

Elec2go was established in 2004 and continues to operate out of NSW, serving customers all over Australia and world-wide. 

We are specialists in the sale of electroluminescent technology and offer a wide range of  products for business and individual consumers alike.

Our store is purely online.

If you have never used electroluminescent products (EL for short) it can be a bit daunting knowing where to start.  Please call us or send an email outlining your application idea and we will be happy to provide information and point you in the right direction.

To all our new and existing customers, thank you for visiting our site and be assured of our continued excellent service.  

If you would like to be alerted to any new products please register for mailings and newsletters.

email enquiries to info@elec2go.com.au

email orders to  sales@elec2go.com.au

At elec2go.com.au we are committed to protecting your information. To ensure your information is safely guarded we use "Ezimerchant" which is a Thawte Secure Site using Secure Sockets Layer (SSL) technology. When giving your credit card number, name, address etc. SSL encrypts this information.

Refund or Exchange Policy

WARRANTY INFO

Customers in Australia.

Warranty

All goods are tested before sending.

Our connection work on EL wires is carried out by very experienced technicians therefore we are happy to guarantee this work for 21 days.  Should the connection fail within this period we will be happy to receive back the wire and carry out a repair or replacement. 

If however, upon inspection, the connection is intact but the fault is further along the wire this will be deemed due to mis-handling and therefore we would not be liable.  In these instances we can offer a service of trimming off at the fault point and salvaging the intact wire.

All EL products need to be handled carefully.  Please read all the handling instructions to avoid damage.  If you were not sent handling instructions with your goods please ask for them before you connect your EL goods.

Our inverters/drivers and adaptors are tested before sending.  Our warranty is limited strictly to 30 days only.  This is because the inverters are effectively a component part, vulnerable to mis-handling by the end user.  If your inverter fails within the 30 days, you can return it, we will check it and if it is deemed that the fault is not due to mis-handling, or any action listed on the voiding list below, we will repair or replace it. 

If you incorporate our products into sculptures/visual items for an event and they fail, we cannot be held liable for any potential losses relating to that failure.   It is highly recommended that you understand how to handle the goods and test them thoroughly well in advance of your event.  We are happy to customise sampler kits to purchase which enable you to test out the viability of EL before you go ahead with a large scale purchase.

Shipping to Elec2go is the customer’s responsibility.  The customer must insure the package to cover 100% replacement cost.

Elec2go will not be responsible for lost shipments.

 International customers (outside Australia)

The complete kit is covered by a 30-day warranty. The 30 days starts from the time the shipment is received.  37 days will be given from the ship time for packages that are shipped in a way that is not track able.

 Elec2go will repair or replace defective component(s). Shipping to Elec2go and return to the customer is the customer’s responsibility. The customer must insure the package to cover 100% replacement cost. Elec2go will not be responsible for lost shipments.

 The warranty on any of our products is void if any of the following applies.

• Removing the lamination sheet on panels Trimming and or damage to the lamination sheet.

• Trying to or removing the cable or damage to the hot seal protecting the cable to EL sheet connection.

• Cutting the EL connection cable shorter than 2 inches.

• Bending the EL sheet causing a crease. Or (in the case of A4 EL panel) tighter than a 4” (100 mm) radius.

• Running the Inverter at any voltage above the stated maximum listed in this document.

• Running inverter without any EL application connected.

• Using a power board or unregulated wall adapter.  

• Power surges.

• Weak or incorrect batteries.

• Excess exposure to moisture. Getting wet

• Trimming or cutting of EL wire

• Trimming, cutting or rejoining of EL wire or any lead wires.

• Opening inverter casing

• Exposure of any inverter to temperatures higher than 30 degrees Celcius.

• Exposure to intense sunlight.

• Any tampering with the inverter units or connections on the wires.

• Excessive tugging or repeated bending that results in a break in the components inside the wire.

• Soldering your own connections.

• Cutting or piercing the panels

• EL components have been incorporated into other products.